The service space provided by VPSWINDOWS may only be used for lawful purposes. Using the services provided to store, present, transmit of any kind of information, data or material in violation with the United States Federal, State, City or any European Union laws is strictly prohibited. The subscriber has subscribed to the web hosting services which are targeted and designed for business, personal and any other non-commercial type of hosting and the contents of the web sites or does not include materials such as: • Copyrighted material • Material that is threatening or obscene • Material that is ‘adult only content’ or also classified as pornographic * • Material protected by trade secrets and other statue • WAREZ Software or not licensed MP3 files • Spamming software Will be deleted of the servers immediately and closure of accounts will occur without prior notice to subscriber. The subscriber hereby agrees keeping harmless materials and to take responsibility for whatever stored on his space provided by VPSWINDOWS. In case of any claims resulting from the use of the service which damages other subscribers or any other party, legal action against the subscriber might be taken from the authorities or any other authorized institution leaving VPSWINDOWS not responsible for their actions. * Note On Pornography Contents: Pornography and sex-related merchandising, illegal activity promotion or content that might be damaging to servers operated by us or any other party are prohibited on any server owned or operated by VPSWINDOWS. Links to such materials are also strictly prohibited. VPSWINDOWS will be closing accounts that are containing any of the mentioned materials without giving prior notice to subscribers or any refunds due to a closure of account for such contents. *** Note: VPSWINDOWS provides unlimited web server space in respect with all international laws. Materials that are found to be illegal, will be deleted and VPSWINDOWS must not be held responsible for any of its customers’ actions.
VPSWINDOWS is not offering any refunds on its products presently. We will update you on refund conditions when we list such offers. Please note that if any charges are involved into the refund (e.g. Credit Card charge by Card issuer, Crypto Currency, PayPal or Western Union Charge etc.) this will be deducted from the money refunded. Customers will receive a full list with description of the charges applied to the amount (if any) that has been refunded by e-mail.
2.1 Special cases & Domain names
All domain names are not refundable due to registrar’s policy.
Each individual hosting plan comes with unlimited traffic included. However, if a web site overloads the server where it’s hosted, the access to this site may be suspended.
VPSWINDOWS does not provide Support over the phone to minimize the cost of service. We provide on-line support via our Live Chat, Email & Ticketing System, which is located in the client’s area or alternatively via E-mail. The Support Team will try and help each user with any problems related to their web hosting, server services, but the Support Team is not entitled to run, develop or have any interference with the users’ web site. E-mail Support Answers regarding a certain account will only be sent to the email that is associated with this account, so it is the user’s duty to make sure the email associated with their account is up to date. PLEASE USE AN ALTERNATIVE EMAIL ADDRESS FOR YOUR ACCOUNT HELD IN THE SYSTEM AS IF THERE IS ANY MAJOR PROBLEM WITH YOUR ACCOUNT AND YOU CANNOT LOG-IN TO THE CLIENTS AREA, THIS IS THE ONLY MEANS OF COMMUNICATION BETWEEN YOU AND THE SUPPORT TEAM.
5. SPAM and E-mail
Spamming on VPSWINDOWS servers is strictly forbidden. Any users found to be abusing the system by sending junk e-mails of any sort without prior warning are subject to cancellation without refund and VPSWINDOWS reserves the right to disable your domain without prior notice. Services to known spammers will be refused directly by VPSWINDOWS. VPSWINDOWS′ network, equipment or any e-mail provided by us must not be used in connection with the transmission of spam, flames, mail bombs, or substantially similar, unsolicited email messages. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. This prohibition extends to the sending of unsolicited mass mailings from another service that in any way implicates the use of the VPSWINDOWS′ network, equipment or email address. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message. For purposes of this provision, merely making one’s email address accessible to the public will not constitute a request or invitation to receive messages. Any violation will result in immediate deactivation of services without refund. N THE SYSTEM AS IF THERE IS ANY MAJOR PROBLEM WITH YOUR ACCOUNT AND YOU CANNOT LOG-IN TO THE CLIENTS AREA, THIS IS THE ONLY MEANS OF COMMUNICATION BETWEEN YOU AND THE SUPPORT TEAM.
6. Intellectual property rights
Some information contained on any of VPSWINDOWS servers may be subject to protection under the United States or other copyright laws of the European Union or any other copyright laws, or laws protecting trademarks, trade secrets or proprietary information. If not permitted in a written form you must not use VPSWINDOWS services in a way that would break any of the mentioned above legal rights. If you use a domain name in connection with the VPSWINDOWS, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.
7. Hacking – network rules
Hacking, breaking in, sniffing or any attempt of users to circumvent user authentication or security of any host, network, or account is strictly not allowed using VPSWINDOWS services. This includes but is not limited to accessing data initially not addressed to customers, password cracking, entering other subscribers accounts without their written permission, attempts to overtake other networks via their weakness point, installing software that might damage the servers owned by VPSWINDOWS. Users are not allowed to interfere or deny service to other subscribers, hosts, networks via mail bombing, flooding or any other attempts to shut down, slow down, overload or crash a network or a specific host. VPSWINDOWS will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability. Accounts to such users will be automatically stopped and they will be subject to no refund.
8. Not following Service Rules
VPSWINDOWS reserves the right at its sole discretion to refuse or cancel service. Violation of any of VPSWINDOWS Rules and Regulations could result in a warning, suspension, or possible account termination. Accounts terminated due to policy violations will not be refunded.
VPSWINDOWS will not take any responsibilities for any damages on your business due to the use of our services. VPSWINDOWS does not give any warranties, expressed or implied for services provided. VPSWINDOWS disclaims any warranty or merchantability or fitness for a particular purpose. This includes any loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions that might be caused by VPSWINDOWS and its employees. VPSWINDOWS keeps the right to amend or update these policies and its services without notice at any time. Failure to follow any terms and conditions mentioned on VPSWINDOWS web site may result in account deactivation without refund. VPSWINDOWS expects that resellers who provide services to third party users will fully comply with all applicable laws concerning the privacy of online communications. A customer’s / reseller’s failure to comply with those laws will violate this policy. Any legal claims against VPSWINDOWS resulting from violation of any law by a subscriber or reseller and any damages awarded against VPSWINDOWS, plus costs and reasonable attorney’s fees will be paid by the subscriber or reseller responsible. If any terms or conditions are failed to be followed it will result in grounds for immediate account deactivation.
10. Delivery policy
Upon receipt of your order, the web hosting services will be provided to you in accordance with the terms and conditions. You will receive Welcome email with login details to your client area. When we receive your payment, the hosting account will be created and you will receive information about your control panel.